![]() They informed me every step of the way where they were in the process of recovering my data. In my panic I sent my package to the wrong address, THEY PICKED IT UP FOR ME. I needed to know I had done my best to recover all the data so I sent my drive to Rossman. Your options are a deadly 50/50 chance of success DIY or Rossman. As it turns out, dropping a LaCie while it's running can sometimes damage the internal heads that read your data. I tried everything short of breaking the manufacturer seal. I was desperate and like many others, immediately googled and youtubed as many solutions as I could find. All of my client's projects and years of work lost in a second. So much for the "durable" orange protective casing. read more I was a LaCie user for four years when an accidental drop from my desk resulted in LOSING all access to my drive. So much for the "durable" orange protective. I was a LaCie user for four years when an accidental drop from my desk resulted in LOSING all access to my drive. All that was lost was not actually gone and what three other tech companies could not do, Rossmann did! read less They mailed my drive back to me and even contacted me shortly after the delivery date to ensure I got the drive and was happy with it. They set up a time with me to get online and remote connect with them to be able to see my drive in their system and review my files. I had written it off as a complete loss and Rossmann had saved it all. When the guy on the other end told me that they had recovered my hard drive it had completely made my day so much better. I figured it was some construction company wanting to offer me some home remodeling deal. One rough day at work and just getting home, I received a call from a repair company that was in my phone contacts. My drive was with them for a few months that I had actually forgotten about it. After some time, they called me to tell me that it would be another month or so because they had to fix whatever the prior company had tried to do. The crew of Rossmann were constantly in touch with me letting me know what was going on with my drive. I reached out to them and sent my drive in, not expecting anything but more disappointment. My wife posted a message to some friends asking if anyone could recommend anything for me. Haven't lost so much, I was about to shut down my small business. This drive contained all of my photography business back to 2016. Eventually, after replacing parts and trying all that they could, they returned it to me, stating that it was lost and could not be recovered. This company attempted to work on my hard drive for about a month. They then sent the drive off to a higher repair company that they work with. They had my drive for two weeks but with no luck. I made another appointment, this time for a local computer repair company. They took one look at it, plugged it in, and then handed it back to me telling me that there was nothing to be done to fix it. I made an appointment to a chain electronics and appliance store. All it was doing was making a clicking noise. My computer could tell that there was a drive connected but would not read it. read more When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive of mine was affected. ![]() When all others failed, Rossmann did not!!! In January of this year a snow storm knocked out the power at my house and a very important external hard drive.
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